Help and support

If you are a parent or school with a question about our service, you might find the below information helpful.

How do I register for a Flexischools account?

You can register by following these steps:

  • Download the Flexischools App from the App Store or from Google Play and click "Like to register?" or click on the "Register Now" button below.
  • Submit your email address to create an account.
  • Go to your Inbox and open the registration email from Flexischools.
  • Click on the link provided (or copy and paste the link in a new internet browser window).
  • Follow the registration process, creating a password and completing your personal details.
  • Once your account is set up, log into the Flexischools App or click on "Log in".
  • Add users to your account. This could be your students or yourself if you are a staff member, Alumni or friend of the school.

Helpful Hints: If you have a student who is mature enough to place their own orders on their own device, you can provide them with their own login. When adding a student In the Flexischools App, ensure "Give student their own login" is selected, enter the student’s email address and set a daily spend limit to limit how much they can order on a daily basis. They will be sent a registration email. Your student will then be able to order online from your balance up to their daily spend limit (if you have provided one). As they will not have access to top up your account, we suggest automatic top ups are configured on your account to ensure funds are always available.

Flexischools App
Select the Profile icon on the grey navigation bar, select "Student" and "Add a student", search for their school name, select their year level and class, enter their details and select the green "Save" button.

Mobile Device (not using Flexischools App)
Search for their school name, enter their details and select their year level and student class and select the green "Save" button.

Flexischools Website (Desktop Site)
Select "Log in", click "Add student", search for their school name, enter their details and select their year level and student class.

Topping up an account is easy. You can top up using credit card, debit card, PayPal or online banking (electronic funds transfer).

Flexischools App
Select the Profile icon on the grey navigation bar, select the green "Top Up" button, select your payment method and follow the prompts.

Mobile Device (not using Flexischools App)
Select "Account" in the bottom menu, select your payment method and follow the prompts.

Flexischools Website (Desktop Site)
Select "Top up account", select your payment method and follow the prompts.

Please try looking in your Spam or Junk folder in your email as these often get redirected there.

My Flexischools account, passwords, topping up and more...

Check out the topics below to answer all your questions about managing your Flexischools account.

You can mange your account on the Flexischools App by selecting the Profile icon on the grey navigation bar or by logging on using the below button.

Try to log in using the email address you registered with us in the "Email/Email Address" field, you may then find your password is correct and you are logged in successfully.

If you need to reset your password:

Flexischools App
Click on the "Forgot your password?" link.

Mobile Device (not using Flexischools App)
Click on the "Forgot password" button at the bottom of the screen.

Flexischools Website (Desktop Site)
Click on the "Forgot your details" link.

Either way we will send you a link to your registered email address that will enable you to re-set your password and continue with logging in – please always check your junk/spam if the email doesn’t arrive.

Flexischools App
Select the Profile icon on the grey navigation bar, select Student and "Add a student", search for their school name, select their year level and class and enter their details.

Mobile Device (not using Flexischools App)
Select "Add new student", search for their school name, enter their details and select their year level and class.

Flexischools Website (Desktop Site)
Select "Log in", click "Add student", search for their school name, enter their details and select their year level and student class.

Yes.

For online ordering, you can have the same student set up multiple times. The two accounts are independent and no details are shared between them.

However, keep in mind the cashless card system can only be linked to one parent account.

Yes, and it's free.

Please note that, provided the correct reference/description is used, the funds will not be credited to your account until the Business Day after receipt by Flexischools and you will be unable to use those funds until that time.

Flexischools App
Select the Profile icon on the grey navigation bar, select the green "Top Up" button and select "Bank Transfer (Direct Deposit)" as your payment method.

Mobile Device (not using Flexischools App)
Select "Account" in the bottom menu and select "Bank Transfer (Direct Deposit)" as your payment method.

Flexischools Website (Desktop Site)
Select "Top up Account" and select "Bank Transfer (Direct Deposit)" as your payment method.

In each case you will need to use your online banking services to transfer the top up amount using the details provided.

Please be sure to enter the unique reference/description provided when transferring funds to Flexischools.

This will ensure the funds reach your Flexischools account.  Without the correct reference/description we will be unable to allocate the funds to your account.

You will receive an email once the funds have been credited to your account and you will then be able to place an order using those funds.

Your online banking transfer will be credited to your Flexischools account the business day following receipt of the funds by Flexischools provided that the correct reference/description was provided.

The time taken for your funds to be received by Flexischools will depend on your financial institution.

If you have not received an email confirming that the funds are available in your account after 3 to 5 business days, please contact our Customer Support team with the following information to assist us to identify your funds:

Amount

Date of Transaction

Bank or financial institution

Account name the transfer was sent from

Description/reference used

Yes.

Your funds will be available immediately, however, this option does incur a surcharge which is calculated and displayed on top up.

There is a fee-free top up method using online banking (electronic funds transfer).

Yes.

Your funds will be available immediately, however, this option does incur a surcharge which is calculated and displayed on top up.

There is a fee-free top up method using online banking (electronic funds transfer).

If you use a credit card, debit card or PayPal, you can make your top up automatic.

Flexischools App
Select the Profile icon on the grey navigation bar, select the green "Top Up" button and select "Setup automatic topups".

Mobile Device (not using Flexischools App)
Select "Account" in the bottom menu and select "Setup automatic topups".

Flexischools Website (Desktop Site)
Select "Top up Account" and select "Setup automatic topups".

In each case, select your payment method, your Top up Trigger Level (being the account balance below which the automatic top up will be initiated) and your Top up Amount.

Closing your account can only be done on the Flexischools website (if you are using a mobile device, click "Help" then "Visit Desktop Site").

Log onto your account, click on the "My Profile" tab, then "Account Status" and then "Close Account".

If you have any remaining balance please follow the steps to have your remaining balance returned to your most recently used payment method and then close your account.

If the balance can’t be returned to the most recently used payment method, you will receive an email requesting your banking details.

Flexischools is charged fees by financial institutions when users pay using debit card, credit card or prepaid card or PayPal. The costs associated with accepting these payment methods are significant. Rather than Flexischools increasing fees for all users to compensate for the acceptance costs of those payment methods, Flexischools allows customers to make the choice as to the payment method they prefer. This allows customers who choose lower cost methods of payment to receive the direct benefit by way of lower fees.

The surcharge is applied on top of your payment amount when you make a payment.

The flat fee and percentage surcharge reflects the flat fee and percentage charged by financial institutions for accepting those payment methods. Both the Reserve Bank of Australia and the Australian Competition and Consumer Commission have released guidance that if the cost of accepting a particular payment method is a flat amount, a flat surcharge can be applied.

You can top up your account using online banking (electronic funds transfer) for which no surcharge is payable.

We would encourage users to consider topping up their account to spread the flat component of the surcharge across multiple transactions.

Amounts collected are applied to offset the fees charged by financial institutions.

If you have not used your account for 11 months and still have an account balance we will send you an email asking if you would still like to use the service or if you would like your balance returned to you or donated to charity. This email also details that if no action is taken after 12 months of inactivity, an account keeping fee of $1.50 will be charged each month until the balance reaches zero. More information in relation to our fees and other costs are contained in our Combined Financial Services Guide and Product Disclosure Statement in the Legal section of the Flexischools website.

Yes, provided they have their own email address.

Flexischools App
Select the Profile icon on the grey navigation bar, select "Students", select the arrow next to the relevant student to expand the details, click on the edit pencil next to Settings, ensure "Give student their own login" is selected, enter the student’s email address and set a daily spend limit to limit how much they can order on a daily basis. They will be sent a registration email. Your student will then be able to order online from your balance up to their daily spend limit (if you have provided one). As they will not have access to top up your account, we suggest automatic top ups are configured on your account to ensure funds are always available.

Mobile Device (not using Flexischools App)
Click "Help", then "Visit Desktop Site" and follow the instructions below.

Flexischools Website (Desktop Site)
Select "Log in", select "Profile" under the relevant student, enter the student’s email address and set a daily spend limit to limit how much they can order on a daily basis.

Yes. You can pay with credit card, debit card or PayPal when you place an order.

If you use the service regularly this may not be the most cost-effective way of using Flexischools.

Flexischools App
Select the Profile icon on the grey navigation bar, select "Students", select the arrow next to the relevant student to expand the details, click on the edit pencil next to Settings, change the school name, year level and class and press the green "Save" button.

Mobile Device (not using Flexischools App)
Select "Additional Settings" under the relevant student, select "Change Class or School", select "Change School" and search and select the new school, update the year level and class and press the green "Save" button.

Flexischools Website (Desktop Site)
Select "Log in", select "Change Class or School" under the relevant student, click on the edit pencil and search and select the new school, update the year level and student class and press the "Change Class" button.

Your balance will remain in the account and now be accessible by your student at their new school.

Flexischools App
Select the Profile icon on the grey navigation bar, select "Students", select the arrow next to the relevant student to expand the details, click on the edit pencil next to Settings and enter the daily spend limit.

Mobile Device (not using Flexischools App)
Select "Additional Settings" under the relevant student, select "Daily Student Spend Limit", enter the daily spend limit and press the green "Save" button.

Flexischools Website (Desktop Site)
Select "Log in", select "Change Daily Spend Limit" under the relevant student, enter the daily spend limit and press "Update".

You will need to do this for each student using the cashless card system and these amounts can differ between students.

If a child is leaving school but you still require your Flexischools account, you can remove that child from your account.

Flexischools App
Select the Profile icon on the grey navigation bar, select "Students", select the arrow next to the relevant student to expand the details, click on the edit pencil next to Settings and select "Remove Student".

Mobile Device (not using Flexischools App)
Click "Help", then "Visit Desktop Site" and follow the instructions below.

Flexischools Website (Desktop Site)
Select "Log in" and select "Remove student" under the relevant student.

If your child is leaving school and you no longer require a Flexischools account you can simply close your account and we will refund any outstanding balance to you. Login to the Flexischools website (if on a mobile device, select "Help" on the bottom right and then "Visit Desktop Site") and select "My Profile", select "Account Status" and select "Close Account".

There was an issue with my order, what do I do?

Flexischools is an ordering and payment service that works with the relevant providers at your school to provide you with an easy way to order and pay.

If you are experiencing issues with the delivery of your order, receiving incorrect items or have questions about quality, please contact the relevant service provider directly or your school who will be best placed to assist you.

If you are experiencing issues placing an order or finding the purchase in your Flexischools account history then please contact Flexischools Customer Support

Flexischools App
If you scroll down on the Our Place home page, you will see the various categories such as News, Food and Shop.

If you place your finger in the middle of a tile in a category and swipe left, you will see the various services offered under each category.

Simply select the green "Order" button to commence your order.

You may find the instructional video below helpful:
https://vimeo.com/388149878/8de421ed83

Flexischools App
Select the Profile icon on the grey navigation bar, select "Orders", select "View Open Orders", use the arrow icon to expand the order you wish to cancel and select "Cancel Order".

Mobile Device (not using Flexischools App)
Select "View Open Orders" under the relevant student, use the arrow icon to expand the order you wish to cancel and select "Cancel Order".

Flexischools Website (Desktop Site)
Select "Log in", select "Show Place Orders" (if you cannot see the details of your placed orders) and then select the "Cancel" button next to the order you would like to cancel.

Your order will be cancelled and your funds will return to your account and show as a positive balance.

If these options are not available or you are otherwise unable to locate your order, this means the order has already been downloaded at your school and you will need to phone your school to request the order be cancelled.

Yes. Typically the online orders for the classes are delivered directly to the classroom, or put in different baskets for the kids. Also, you will need to place individual orders for different breaks.

Yes. If your child likes the same order every week you can turn your one-off order into a weekly recurring order. Once you have placed the order you can do the following to turn your order into a weekly order:

Flexischools App
Select the Profile icon on the grey navigation bar, select "Orders", select "View Open Orders", use the arrow icon to expand the order you wish to turn into a weekly order and select "Make this a weekly Order".

Mobile Device (not using Flexischools App)
Select "View Open Orders" under the relevant student, use the arrow icon to expand the order you wish to turn into a weekly order and select "Make this a weekly Order".

Flexischools Website (Desktop Site)
Select "Log in", select "Show Place Order"s if you cannot see your order and then select the "Click here to make this a weekly order" button next to the order you would like to make a weekly order.

This is made easier if you also setup automatic top ups as recurring orders will only be placed where there is sufficient account balance.

Please note that, as many canteens regularly change their menu they close off their recurring orders over the school holidays, so you may need to replace these orders each term.

This means we have not yet received the actual classes for this year from the school. You can still select a year level and place your order. The canteen will assist with getting your order to the right class. As soon as we receive the classes from the school, you'll be prompted to select the right class next time you order.

If your question is in relation to the actual items such as size, type, and delivery etc it is best that you contact the uniform shop directly as they will be able to assist. Anything else please refer to other FAQs or contact us.

If you need to cancel an order for today or a future date, follow the "How do I cancel an order?" process. If you require a refund for a past order or event, please contact your school or service provider as we can only refund on receipt of authority from them.

Please contact your school or provider.

What is the difference between Flexischools and Our Place?

Flexischools is our brand and our business name – it has not changed with the release of our new app. Our Place is the name we have given to the Flexischools app home screen. It is designed to organise different types of content in a single location in a way that is simple, intuitive and quick to access.

Flexischools is an online ordering, payment and communication platform which enables parents to purchase items from on campus providers of services such as canteens and uniform shops. Parents have told us that they would like the ability to purchase different types of services unaffiliated with any specific on campus provider. We sought customer advice on the particular types of services parents would like us to offer, which included kid’s activities, eLearning and wellbeing content – and we have partnered with Australian providers of these types of services. Our primary goal is to ensure that we offer content to our parent community that is valuable and relevant.

You are able to opt out of all marketing emails and outbound notifications. You can opt out by clicking the link in the message you received and you will no longer receive promotional content from us.

As a registered user of Flexischools, you are not able to opt out of important service emails from us and, while you still have a registered account with us, you will continue to receive service emails.

Yes. The app is designed to allow you to review and purchase offers from all suppliers.

No. If you do not wish to use the app or review offers on Our Place, you can still use our mobile responsive desktop site to log in to your account and submit orders.

Personal information is collected and handled in accordance with our Privacy Statement. We do not provide personal information to third parties for the purposes of sending direct marketing communications. All offers are communicated by Flexischools. We would only share personal information with a third party supplier where you have agreed to purchase a product or service from that supplier and the information is required to fulfil the order.

No. Unless explicitly mentioned on the product tile, no service offered on Our Place is recommended or endorsed by any school or educational institution.

Yes. If your school uses Flexischools for online ordering, you will be able to order via your canteen by selecting the relevant ‘food tile’ on the app. Similarly, if your school uses Flexischools for its uniform shop, the ‘Shop’ tile will take you to the relevant ordering page.

Yes. You are able to register for a Flexischools account and purchase any off campus product irrespective of whether your school uses Flexischools for any service.

Third party partners are chosen based on a combination of:

  • Feedback from parents
  • The ability to deliver a nation-wide offer, or have a national roll out plan in execution
  • The relevant product or service must be able to be purchased online.

We are looking forward to receiving feedback from the user community and any comments or suggestions can be sent to 'marketing@flexischools.com.au'

Technical troubles?

You need access to the internet to order with Flexischools – double check you can search using google or another search engine to make sure that your connection works.

We have recently updated our mobile website and the best way to pick up those changes is to ensure your browser's memory (on your mobile device) is cleared.

Getting the most out of your food service?

See the below common questions about running a canteen, tuckshop or special food service with Flexischools.

Why do I need to cancel orders?
Parents may have placed orders and then woken to find out their child is sick.Once you have switched on the Flexischools Online Order Management Application (FOOM) in the canteen in the morning parents cannot cancel orders themselves. They will need to call you to cancel these in FOOM.

What do I need to do?
Find their order in FOOM and click “Cancel Order” and confirm.
Also, if you have already printed the orders you would want to rip up the label and may wish to rerun the reports.

What happens to their order?
Once the order is cancelled the parents will not be charged.

For full instructions please see the attached guide:

Cancelling an Order

Please see the attached guide:

How to use Flexischools for Daily Lunch Orders

Login to Flexischools and access the Supplier editor area. Here choose "edit catalogues" to go to your online menu.

From here you can add/edit items, change descriptions and prices.

Click here for full guide

If you are on the Supplier Self Service Portal, click here for the self service portal instruction guide.

The Supplier Self Service Portal allows you to make changes and edits to your menu in real time.

Click here for the self service portal instruction guide.

Managing Late Orders

1. Parent calls tuckshop for late order
This is your choice if you wish to fulfil it today via the Flexischools Online Order Management (FOOM) application

2. Get parent to place order
They should login in the normal way and place an order – either for the next available day, or for next week if they want a Daily Special

3. Login to Flexischools supplier editor to find their order

  1. Enter username and password and Click Login.
  2. Go to Supplier editor then go to Order Summary
  3. Click on the placed orders for the date the parent placed the order as you instructed above, either for the next available day or next week.

4. Move their Order to today

Find their order on the list and click "change" in the due column and change the date to today and save - make sure you have the correct order!

5. Confirm order moved

Return to the order summary screen you will see the new order in the placed orders for today.

6. Fulfill the order

  1. Return to FOOM
  2. Wait a couple of minutes for order to come through
  3. PRINT ORDERS
  4. This will include the newly placed order

Click here for full guide on how to manage late orders

One of the benefits of incorporating online ordering to your school canteen is the fully flexible and customisable menu, ability to keep the menu fresh and up-to-date and providing a range of menu alternatives that is simply not possible with a paper based system.

Canteens using Flexischools are developing their menus to suit this innovative approach. To view some of the menus used by schools currently operating online ordering, you can take a look at other school's menus by clicking on the "browse services at a school" link on the logon page.

Via the online system, parents can view detailed information about the ingredients in items, and canteens can also use icons to specify allergy-free items, like "Gluten-free".

This allows parents to make informed choices for their children. Parents can also be assured that the order is delivered directly to the canteen and can't be changed by the student or mishandled.

Some schools choose to allow parents to specify an 'allergy alert' on the order label to highlight particular issues.

Quick Reference Guide is a easy to use tool that enables you to reference the mostly commonly asked Flexischools questions. Click here for the Quick Reference Guide.

Cashless Cards, POS and rovr

Help Guides and FAQs for our point of sale solutions and cashless cards.

rovr

ROVR works on android mobiles or tablets and is fast and easy to use. The user enters the transaction value and automatically charges a set amount to the student by simply scanning their ID card. Rovr app on android tablet along with Flexischools supplied USB scanning device enable fast and efficient cashless card transactions on a larger screen.

See below for the installation and user guides: 

rovr Android Mobile user Guide

rovr Android Tablet user Guide

ImPOS is our partner POS solution for schools.

For help and support contact imPOS directly on: 1300 780 268

Checkout their help area for how to guides: https://learn.impos.com.au/hc/en-us

InPOS is no longer resold by Flexischools as an integrated POS solution. All current inPOS schools must migrate to a supported solution for continued cashless card support.

This means that the students card has not been entered into our system.

Cause 1: The parent must "link a card" next to the student on their online account and enter either the card number or student ID. It will then take up to 10mins to synchronise to your school POS

Cause 2: Our software or your POS cannot connect to our servers - check internet connection.

Casue 3: Either the parent has entered the incorrect number or the card scan does not match our records.

if your school uses Mifare (RFID) cards then the school database that syncronises which student matches which card chip is incorrect. Contact your school IT department to check what chip/card number is entered against the student in question and check the number the POS is scanning to see if they match.

If you school uses Barcode then double check the number scanning in is the number displayed on the card as sometimes poor barcode quality or if the card is worn can effect the scan output.

Card balance incorrect or insufficient funds

Remember a parent can set a daily spend limit for their student so although the parents account may have sufficient funds the student may have spent all their allocation for the day. "Todays balance" or "Available balance" will reflect the total amount of funds available to the student.

Also if a parent has topped up its only immediate if they used credit card, debit card or PayPal to top up. If they used a direct deposit (EFT) it can take 3-5 days to apply to their account.

If there is still an issue with the amount available not matching the parent's/students expectation it may be that the onsite Flexischools server or your POS cannot connect to our servers – check internet connection.

FOOM (Flexischools Online Order Management)

The FOOM software needs to be installed on your PC and that PC need access to the internet.

To find your missing label, in FOOM please

1. click on “File” then “View logfile

2. Scroll down the page until you see the order numbers and the label numbers. You will then be able to see the order number for the label you need to reprint.

3. Go back to your order page of your FOOM and locate the order number. You can do this by clicking on the Order ID column to list it by order number. Click next to the order ID so the black arrow in on the order line.

4. Click on re-print order.

My screen is showing that I have an order to print but I have already printed my orders and don’t want them to print all the orders again.

Don’t panic! As long as the screen is showing that you have printed your orders and the orders are showing as pending, it will only print the orders in the ‘pending’ status.

My screen is showing that I still have an order pending but I have printed all of my labels.

Click on “File” then “Exit” and then log back in. You will then see that you have an order ready for printing

This is the username and password for your school-based Proxy Server.

You will need to contact your School IT Department for the username and password. Flexischools does not have this information. Once you have entered the Proxy username and password, the Flexischools orders will show on your screen. If you are not able to get this information from your School IT Department, please contact Flexischools to arrange for the orders to be either faxed or emailed.

How to print labels in advance

Printing labels in advance is a detailed proceedure, please download and follow the attached instructions:

Printing labels in advance in FOOM

This is for the TSC Printer only

Please follow these steps:

Click on this link https://www.flexischools.com.au/FM/downloads/Printer/DiagTool_133.exe

Double click the program and Click on Run

Click on "Get Status"


Click on "Factory Default" (the printer light should go off and on, wait until it is a solid green colour again) 

Click on “Calibrate Sensor”, Make sure Media Type is set to GAP and then click “Calibrate” (the printer should print two blank labels)

Click on "Print Test Page"

Once this has been done, please go back to FOOM and reprint one label to make sure the settings are now correct. If they are, please contact Flexischools to get your orders reset so you can print them again 

NB: you can only reprint one label at a time

This is a common issue if you have a Zebra Printer and the paper format is wrong.

Please locate your printer on your PC, to change the paper format please see the following steps:

1. After locating the correct printer “Right click” on the printer icon,

2. Select “Printing Preferences”

3. Click on “Options.”

4. The paper format should be in INCHES. The Width should be: 2.00. The Height should be: 3.80

5. Click on OK

Once the paper format has been corrected, please go back to FOOM and reprint one label to make sure the settings are now correct. If they are, please contact Flexischools to get your orders reset so you can print them again

NB: you can only reprint one label at a time

Latest Flexischools Online Order Management Software (FOOM)

Download the software here:

FOOM Setup

NOTE: You must first uninstall ANY older versions of FOOM on your PC if they exist

Click here on instructions on how to set up the FOOM software.

For more information on the TSC printer you can download the printer drivers and support manuals here:

TSC TDP-225 Thermal Label Printer Drivers

Manage your items, run reports and see your orders.

The supplier portal is where you can manage your services. Using the same login page as parents you will have access to the supplier portal by clicking the "Supplier editor" button in the top left.

Each week, Flexischools distributes sales earnings back to the school service provider whether that is directly to the school, to a third-party provider or to the P&C/F. Detailed reports provide invaluable information about the spending habits of your school community and drive more profitable activities in the future.

You can also access reports via the supplier portal by logging on to Flexischools and selecting "Supplier Editor".

Account Statements

Statements are sent every week on a Saturday for sales the previous week up until 5pm Friday. The statement provides you with your sales totals for the period and our fees withheld. 

You will receive a separate remittance email once the funds have been transferred to you from us. The funds usually hit your bank account on Tuesday the following week however this depends on your financial institution.

How to Read your Account Statement

Entering Sales into MYOB

Click here for more information on how to enter sales into MYOB.

Are you currently accepting any new suppliers?

We are – but on a selective case by case basis. The change to our business introduced with Our Place is significant, and so we must focus on ensuring that we are able to continue delivering high levels of excellent customer service to our existing users for a period of time post-launch.

To be eligible for consideration, prospective suppliers must:

  • Operate nationally, or have a clear plan to operate nationally
  • Deliver products/services relevant to the K-12 community as measured by evidence of demand
  • Deliver products/services aligned with currently active Our Place categories
  • Offer products/services capable of being purchased via a user’s Flexischools account.

We have added four off campus categories to our existing on campus service types.

Category Category Type*
Food On Campus
Events On Campus
Shop On Campus
Fundraising On Campus
Other payments On Campus
Fee Collection On Campus
News On Campus
eLearning Off Campus
Activities Off Campus
Wellbeing Off Campus
Savings Off Campus

* 'Category type' describes whether suppliers are either located on a campus (ie. uniform shop or canteen) or off campus (ie. eLearning). At this stage, a supplier cannot service both category types ie. only 'on campus' canteens will be eligible to appear under 'Food'.

It is possible that we will introduce new categories and discontinue existing categories in the future. This will be determined by user adoption and feedback. Launch of a new category will usually commence with a series of small-scale pilots in order to test demand.

Yes – but any such change will commence with a series of small scale pilots in order to test demand and the user experience.

If you wish to discuss partnering opportunities, please send an email titled "Our Place – Partnership" to marketing@flexischools.com.au describing your product or service, the extent to which it meets our eligibility requirements and your contact details. '

How do I setup Flexischools at my school?

You can setup Flexischools at your school by filling out the new service request form (use the button below) You will need the following information:

Service Manager Details, Service Operator Details, Finance Details (Contact and bank account information), Item List & Pricing, Service Dates & Times as well as classes the service is available to.

I am already a Flexischools customer but I want to add more services for my parents

Use the same "setup a new service" button below and you can request a to setup any one of our service types such as uniform shop, events, special food services, payments, fundraisers or just make a general enquiry like order labels or change service dates.

If your school is already operating Flexischools online ordering then other services such as events, fundraisers, book sales and more can be added at no additional cost^.

Online Canteen Setup Fee includes:

  • Paper menu converted to an online menu with unlimited customisation options
  • Thermal label printer with 12 month warranty
  • Continuous supply of sticky labels
  • Ongoing support and advice from the experts at Flexischools

Transaction Fees. Transaction Fees are calculated only on the sales processed through Flexischools. Cash and EFT transactions made over the counter or through point-of-sale equipment are free of fees. 

Cash Sales. There are no fees charged on cash or EFT sales.

The system runs on Flexischools’ secure servers, meaning there are no expensive servers, networks, or applications for you to manage on your premises.

All you need is – Internet-connected PC running windows. An A4 printer for report printing.

Flexischools Online Order Management (FOOM) is the software running on your PC in the canteen to download and print your labels.

You will need it installed and open it each day to download and print your orders for that day.

Training is provided to Canteen Managers remotely prior to the system launching to the school community. Our friendly customer service team is available from 8am to 5pm (EDST time), Monday to Friday if you need a refresher or any help. We're only a phone call away!

Installation - Canteens & Tuckshops (Food)

Once the thermal label printer has been dispatched to you, you will have received a few weeks' supply of labels (and promotional flyers, if requested when you completed the online form).

You will need to:

  1. install the printer
  2. install the order software (FOOM)
  3. test the printer

Installing the Thermal Label Printer

Please unpack the printer from the box. You will find:

  • TSC TDP-225 Thermal Label Printer
  • Driver CD and Quick Installation Guide
  • Power Unit and Cables
  • USB Cable

STEP 1: make sure you plug in the printer and turn it on before starting the installation

Follow the steps to install the Thermal Label Printer listed in the first half of the guide below: How to Install TSC TDP 225 Label Printer

For more information on the printer you can reference the manufacturer's manual:

TSC TDP-225 User Manual

To download the printer drivers:

TSC TDP-225 Thermal Label Printer Drivers

You will have also received a pack of labels, one of which needs to be loaded into the printer. 

Installing the Flexischools Online Order Management Software (FOOM)

Firstly, download the software here:

FOOM Setup

NOTE: You must first uninstall ANY older versions of FOOM on your PC if they exist

The steps to install the ordering software are listed in the second half of the guide: How to Install TSC TDP 225 Label Printer

You may also need to install this software:

Download .Net Framework 2.0

Note: you will obviously need access to the internet to get your online orders. If your school uses a Proxy Server, you will need to include the access details in our software when prompted. If you have an issue with Proxy Server access you will need to get help from an IT person there at school

Test the Printer

A “test” label will already exist online for your school. Print off the label to make sure everything looks good. This document describes how to use the software:

How to use Flexischools for Daily Lunch Orders

Your FlexiSchools username and password will be detailed on the ReadMe document that was sent to you with the pack and labels.

Editing your Uniform Shop

Click here on instructions on how to edit your uniform shop.